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SEAN ASHER asked on March 5, 2013. Status: Answered & Closed.

Windows 7 64bit Explorer.exe Crash User32.dll

» My Asus A45VM-VX113V Windows 7 64 bit facing a random crash on explorer.exe. I've done sfc /scannow but no error shown, tried create new account and see whether is account problem or not, but the problem still occur.


Best Answer

» "A Dynamic Link Library (DLL) is a file of code containing functions that can be called from other executable code (either an application or another DLL). Programmers use DLLs to provide code that they can reuse and to parcel out distinct jobs. Unlike an executable (EXE) file, a DLL cannot be directly run. DLLs must be called from other code that is already executing."

Another way of putting it is that DLL files are like modules that can be plugged into different programs whenever a program needs the particular features that come with the DLL. The original concept behind DLL files was to simplify things. It was recognized that there were many functions common to a lot of software. Take User32.dll for example, most programs need to create the graphical interface that appears on the screen. Instead of having to contain the code to create the interface themselves, programs call on User32.dll for that function. The idea is to have a central library where everyone can obtain the commonly used functions, as they are needed. They are called dynamic links because they are put to use only when a program calls on them and they are run in the program's own memory space. More than one program can use the functions of a particular DLL at the same time.

Besides, whenever an exe file is initiated, it can call a DLL file to check whether the necessary space is available in your hard drive. It will also check if any similar code already exists in the system and then helps the exe file to only write the source code which is necessary in the system. An exe file issue can result from a windows DLL file error.

If you encounter an issue related to both exe file and dll file, normally it should be dealt with at the same time, and you can highly expect such a situation. That's why DLL Suite is invented. This suite has two built-in features of fixing exe virus infection and dll file problems, it works after removing the viruses(PWS:Win32/OnLineGames.CPL) with antivirus software.

ADAUTO JUNIOR replied on March 11, 2013


All Answers:

  1. MARGARET DILLON replied on March 5, 2013: » Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.
    Also, at the bottom, click View All Problem reports and Check for Solutions.

  2. CLAUSPETER BRAMER replied on March 5, 2013: » Also, if Asus WebStorage software is installed can you uninstall Asus WebStorage and see if the problem resolves.

    Although the USER32.dll is getting the blame for the crash it is likely another possibly third party file that Is causing the issue.

    Asus WebStorage has been known to cause issues with explorer.exe crashing.

  3. SEAN ASHER replied on March 6, 2013: » what i mean was explorer.exe, not internet explorer(iexplore.exe). So is the same method apply able for explorer.exe?

    Now i had found that the crash occur whenever i mouse click on windows start menu. and right after the explorer.exe crash/not responding, the sidebar will also crash/not responding.

  4. DENNIS CLARK replied on March 8, 2013: » You could try uninstalling Internet Download Manager and see if the issue resolves.
    Alternatively, if you want to keep using Internet Download Manager, you could try using ShellExView to disable the IDMShellExt64.dll.
    The IDMShellExt64.dll should show up in ShellExView as "IDM Shell Extension" (Type - Icon Overlay Handler).

  5. MARK VICKERS replied on March 10, 2013: » I was also facing the same problem. As per your instructions I disabled the IDM......Ext64.dll file

    But still I was facing the same problem to some extent. Then I disabled one ...Ext64.dll file which created by TeraCopy. And finally I got the success result

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