MARTHA ORR asked on February 21, 2013. Status: Answered & Closed.
Explorer.exe Freeze Constantly
» I had this issue on and on (Explorer.exe AppCrash), according to all my searches, this issue is specially concerning x64 versions of Windows 7. And no, it's not hardware related, because I had the same issue on 2 different (fresh & clean) PCs.
It is always recommended that you take a backup of the Registry before editing any of the values because any improper editing can cause strange behaviour and at worst could even corrupt your operating system completely, requiring you to re-install Windows. We encourage you to try out the registry changes, but only if you know what you are doing and if you do it with care.
Whenever, an exe file is initiated, it can call a DLL file to check whether the necessary space is available in your hard drive. It will also check if any similar code already exists in the system and then helps the exe file to only write the source code which is necessary in the system. In a nutshell, it helps in performing an executable program it's task and makes your system more efficient by only copying what is necessary.
It is workable to change the link to a specified program as a solution, Explorer.exe for example, but sometimes the problem may be caused by the exe virus infection(Worm:MSIL/Aninisom.A), you have to fix this exe virus infection with a professional and easy-to-operate tool, DLL Suite will be there for help.
MICHAEL PINEDA replied on February 27, 2013
- MARCOS MATTIUZZO replied on February 21, 2013: » The cause of this particular Windows Explorer crash is related to the SQM Client, which is part of the Customer Experience Improvement Program (CEIP). Under the default setting, where MachineThrottling is enabled in the registry, any calls to WinSqmStartSession in ntdll.dll file will cause Explorer to crash, or Windows Installer installation to fail.
So instead of waiting for a hotfix or an update from Microsoft, just remove and delete the MachineThrottling registry entry from system registry. The MachineThrottling registry entry is located inside the following registry key: HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions
- MARTHA ORR replied on February 21, 2013: » After 2 days of stress tests, my Windows 7 Explorer.exe doesn't freeze anymore thanks to this beautiful (and simple) registry modification ! Thank you so much Mr. MARCOS MATTIUZZO for your support!
I've cross-post this solution in some of the most popular forums to shout out the good news, I really hope this'll help everyone in the same situation
- GERALD J replied on February 22, 2013: » I'm having the same problems, but the solutions I've found either can't be executed or don't fix the problem. Interestingly, the solution above through changing the action center settings isn't available to me. Ever since I upgraded my Dell Latitude E6500 to windows 7 (64-bit) I can't access those settings; they're all grayed out except for the clock. Every time I try to get to a file or folder windows either hangs up for about 2 minutes or just crashes and has to try again.
- NOEL NETTLE replied on February 23, 2013: » I have changed to DirectoryOpus as my file manager. I set it to replace all windows explorer functions and since then (about 2 weeks) I haven't had a single freeze-up.
Windows 7 is now a much more pleasant experience. There has to be a basic bug in Windows explorer judging by the number of people who have had the problem and the fact that I have had the problem on 3 separate PCs.
- MARK BLESSING replied on February 26, 2013: » We are in February, 2013, and this stupid issue occurs AGAIN! There is no KB977074 update, there is a DisabledSessions Key in the registry, but NO MachineThrottling in this key.
And i have a FULL new machine, with a high speed SSD disk for the system, 8Go DDR3, intel 7600 CPU... A BIG machine.
So what to do ?
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