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Installing WinHelp32.exe On Windows 8 Pro

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WinHelp32.exe Windows 8

ANDREW DICKSON asked on January 20, 2013. Status: Answered & Closed.

Installing WinHelp32.exe On Windows 8 Pro

» I'm trying to install WinHelp32.exe on Windows8 Pro (64-bit). I go to the relevant Microsoft support site and download: Windows8-RT-KB917607-x64.msu. On double-clicking to install I receive the message: This update is not applicable to your computer.

Best Answer

» The most common way a malware(VirTool:Win32/CeeInject) works is where it copies files containing malicious software on to your system and then causes those files to be run by adding information to places like the registry. With that information, Windows might be instructed to automatically run the software on every reboot, or under other conditions. When cleaning your system anti-malware programs both remove the malicious files and those malicious instructions that cause the malware to run.

Another approach that malware also uses is to modify existing files. For example, malware might not copy in any additional files, but rather take an existing system file - typically an "exe" or "dll" file - and re-write it to include the malware's own code. Anti-malware programs would inevitably remove or quarantine the infected system file, which could have adverse side effects on the operation of the system.

Other alternatives that people may think of include: System Restore; Recovery Partition.

The safest approach, by far, is to reinstall Windows. But given how painful that is, the alternatives that follow it are often more practical. This time, I would like to recommend DLL Suite to you. DLL Suite has one tool called "Fix EXE Virus", specially targeted to fix virus infection problem and thus fix the failure to install an exe file.

PATRICIA NIKOLAS replied on January 24, 2013

All Answers:

  1. KENNETH BLEIGH replied on January 20, 2013: » Before installing the file, Close all open windows and/or applications. Press F1 Help Files should open if already installed. The file you've listed is for a 64-bit unit. This is the file for 32-bit system.

  2. ANDREW DICKSON replied on January 21, 2013: » Thank you for trying to help but "you've got the wrong end of the stick". Firstly the problem has nothing to do with Windows 8 Help. Secondly, if you read my post, I am running the 64-bit version of Windows 8. Downloading and running the file you suggest produces, not surprisingly, exactly the same error message.

  3. DENISE HAINES replied on January 21, 2013: » am having the exact same problem Alex but Windows will not let me take possession of the winhlp32.exe file to rename it. Whatever I do to change ownership, the boxes are greyed out.

    I'd really appreciate some help!

  4. ANDREW DICKSON replied on January 22, 2013: » On my system I have Widows 7 and 8 installed on separate drives, so I booted into Windows 7, took ownership of the winhlp32.exe in the Windows 8 Widows folder, and was then able to rename/delete it. If you can't dual boot in this way, I guess another possibility is to boot from some Linux based CD or USB stick.

    I also came across the following article which describes another method:

    Hope the above helps. If only Microsoft had used some common sense and installed the correct winhlp32.exe file rather than devising a tortuous approach that doesn't seem to work.

  5. DENISE HAINES replied on January 23, 2013: » I am reasonably proficient with pc's but am very wary of altering files and screwing up my system. I can't believe Microsoft can be so short sighted to assume we will not want to run old software on new operating systems.

    We can't all afford to dash out a purchase a whole new suite of programs just because Microsoft decide to change the way they support help files.

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