TIMOTHY MCWILLIAMS asked on March 1, 2013. Status: Answered & Closed.
Kernelbase.dll Error Opening Excel In Windows 7
» Problem signature:Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89db07
Fault Module Name: KERNELBASE.dll.
Faulty RAM sticks, corrupt or incorrect device drivers, poorly written software, or missing/corrupt software updates, and even anti-malware software can cause these errors. If your RAM sticks were the source of the problem, you would likely see crashes while using other software, and it would likely not be confined to Windows 7. However, to rule out RAM as a problem, you can download Memtest86+ iso and burn a bootable test CD to thoroughly test your RAM. A thorough test can take a few hours. You could also use the Repair Your Computer option on the Advanced Boot Options menu. This will start the System Recovery Options window, which includes a Windows Memory Diagnostic option. (You can access the Advanced Boot Options menu by repeatedly pressing the F8 key while your Windows system is booting.)
As to device drivers, Boot Camp installed Windows 7 device drivers when you installed Windows 7. It is best to stick with the Boot Camp supplied drivers while you maintain the dual boot system via Boot Camp.
Try temporarily disabling your malware(Worm:Win32/Ainslot.A) protection software and see if the Office crash continues to occur (you can disconnect from the Internet while testing).
If none of the above help, try running DLL SUITE to check the kernelbase.dll error and fix it automatically.
BRANDON BLUST replied on March 6, 2013
- CHARLES ERICSON replied on March 1, 2013: » I think this error maybe resulted from the update of adobe acrobat 8.0 or 9.0. because it occurred after the update of windows7 ultimate edition and adobe acrobat 8.0 or 9.0, but now i reinstalled the windows7 OS and the software adobe acrobat 8.0 but only updated the windows 7, the error did not appear.
- SHANNON SCOTT replied on March 3, 2013: » this problem can be settled down thoroughly. it is the key:
this patch was mainly used to update some dll files in the system
i suspect that some dll files in the windows7 system were replaced by some softwares during setup, thereby bring the explorer.exe to crash
- LEIGH PAROISSIEN replied on March 4, 2013: » Are you using MAC computer and have installed windows 7 on boot camp? If so follow the below suggestions:Open Control Panel,In view mode "View by Category", find the section "Clock, Language and Region",Click "Change Keyboards or other input methods",Press the button "Change Keyboards",Press the button "Add",Scroll down to "English (United States)" and expand.Check box "US",Press OK.Press OK. — You'll see two keyboards listed "US" and "United States (Apple)",Press OK.
- DONI ROACH replied on March 5, 2013: » First of all, Kernalbase.dll is used for compatability purpose for older programs in windows 7 ... prior to Win 7 all call to ntdll.dll was done by Kernal32.dll. Kernelbase.dll was added to make calls to directly to ntdll.dll....
Next try SFC -SCANNOW Command to check for System file damage. You may need to run this several times
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