HENRIK EBBESEN asked on March 19, 2013. Status: Answered & Closed.
Windows 7 Explorer.exe Crashing Ntdll.dll Fault
» Windows 7 explorer.exe keeps crashing with Faulting module path: C:\Windows\SYSTEM32\ntdll.dll. It seems to happen most often when I look at folders containing media files - .mod, .mpg files - but is not restricted to these. It also seems totally random... sometimes I can browse the folders for quite a while; other times, it crashes and restarts as soon as I open a folder.
The ntdll.dll file is a file created by Microsoft that has a description of "NT Layer DLL" and is the file that contains NT kernel functions. This file is located in the c:\windows\system32 or c:\winnt\system32 directory and can also be found in the c:\i386 directory.
The ntdll.dll file included with Microsoft Windows is not spyware, a trojan, or a virus. However, like any file on your computer it can become corrupted by a virus(VirTool:Win32/CeeInject.gen!JB) or trojan. antivirus programs can detect and clean this file if it has become infected. Because this file is part of Windows users should never delete or remove this file if they think it is infected, let the antivirus program handle it.
And then use DLL Suite to fine tune the system, because it is able to fix any kinds of dll error, and it has a special tool of Fix Exe Virus, which can be applied for removing any kind of exe virus infection. It allows free download of dll files including .sys flies and exe files.
BARRY COMPTON replied on March 25, 2013
- ALKESHA COLEMAN replied on March 19, 2013: » I would suggest you to try the following steps:
Method 1: Run the Performance Troubleshooter and then check.
Open the Performance troubleshooter.http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter
Method 2: If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.
- MARCELO ADORNO replied on March 21, 2013: » if that does not work... lets disable all 3rd party services from msconfig and reply on my email..
*** Email address is removed for privacy
- KEVIN WEINKAUF replied on March 22, 2013: » According to what you explained the following appears to be causing the crash:
Unable to load image C:\Program Files\Shark007\filters\DivXThumbnailProvider.dll, Win32 error 0n2
The DivXThumbnailProvider.dll appears to be a component of DivX Plus Media Foundation and, in your case, appears to be a part of the Win7codecs software.
So you could try what is suggested in the following link:
http://shark007.net/forum/Thread-Crashed-Windows-Explorer-in-Some-Folder-s?highlight=explorer. Or uninstall the Win7codecs program.
- JAMES BLUE replied on March 23, 2013: » I guess the files stored in your C:\ drive have got corrupted. Check your operating system files with the help of System File Checker utility. The steps are outlined below:
1. Insert Windows 7 installation disc.
2. Click Start, point to All Programs | Accessories.
3. Right click Command Prompt and select Run as Administrator option.
4. Type the following command and then press ENTER:
5. The process shall start now.
- ROBERT MALO replied on March 24, 2013: » It is possible that some of the shell extensions are not working properly. It generally happens due to various reasons depending on several other factors. This problem can be resolved by retrieving a list of all available shell extensions and then disabling those you consider making this problem. If you Google by typing "free shell extension viewer" then you will get plenty of freeware programs that let you do this task yourself.
1. Download and install a shell extension viewer program.
2. Run it.
3. Generate a list of all installed shell extensions.
4. Disable all third party shell extensions and test your system for few minutes/ hours.
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