SAMUEL MALONE asked on February 19, 2013. Status: Answered & Closed.
Windows 7x64 Explorer.exe Crashing Randomly
» Running Win 7 x64 Home Premium. Explorer.exe keeps crashing randomly it seems. I've tried reg fixes, sfc, running a clean boot from safe mode, googling the event ID (which is 1000). I don't have Nvidia graphics...I'm running AMD Radeon.
Windows Explorer is a very special program. In many ways, it "is Windows", in that it's actually the program that's responsible for displaying the task bar, the Start menu, the task-switcher, and a fair amount more. And it's also the program that you can use to browse around your hard disk to look at files and folders.
It's definitely completely unrelated to Internet Explorer, but there is one characteristic that they share that can cause the kinds of problems you're seeing.
You may have noticed that when Windows Explorer crashes, in some cases it takes the Windows taskbar and Start menu with it. Normally, when that happens and the base instance of Windows Explorer dies, other components of Windows are supposed to notice and start it up automatically again. That's why you might see the taskbar disappear and then reappear after a few seconds.
The havoc explorer crashing is usually caused some viruses like Worm:Win32/Autorun.UD. You need firstly remove the virus, and then apply DLL Suite to clean the virus infection, which can restore your system to its perfect and stable state. It has a special feature of Fix Exe Virus Infection.
Download DLL Suite, install and run > Click Dashboard menu and > Click Scan DLL Errors button > Click Fix DLL Errors button after the scan. And all the problems with explorer.exe file are fixed.
ALLISON SMITH replied on February 25, 2013
- ROSS PRIBYL replied on February 19, 2013: » this might help: Go to control panel then device manger then go to "View" menu and select "show hidden devices" then in "Non-Plug and Play Drivers" or any other ones see there is any driver with danger sign .. if there is try to update or unistall the driver and restart the pc see if that helps...
- SAMUEL MALONE replied on February 19, 2013: » I did find a few drivers that were no longer used. One was in reference to Comodo firewall so I deleted that and there was also a reference to a old wireless network adapter that I also deleted. I'm not sure if it's relevant to explorer.exe crashing but nevertheless, the old drivers weren't needed. I will monitor the Event Viewer and see what happens.
- CARLETON CRISS replied on February 21, 2013: » The problematic file seems to be the mozyshell.dll: FAILURE_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE_c0000005_mozyshell.dll!Unknown
You could try uninstalling MozyHome and see if the error resolves.
You could also try leaving MozyHome installed and use ShellExView to disable the mozyshell.dll extension. There is some info on the problems caused by bad shell extensions. Also, other users have reported similar problems with the mozyshell.dll.
- SAMUEL MALONE replied on February 22, 2013: » I certainly appreciate the quick response! I have gone ahead and disabled the shell context menu using ShellExView as you mentioned. I'll wait and see what happens and if the problem persists then I will totally uninstall Mozy at that point. I'll report back sometime in the near future with hopefully good results!
- DONALD MAUGHAN replied on February 24, 2013: » My computer hangs Up/freezes and sometimes crashes every 3 minute like clockwork and has been doing this since December 2012 and as of 2 days ago have another NEW computer and still the same problem. Anyone out there have this problem and/or suggestions? Again had to wait the 20 to 30 seconds for it to clear to send this......
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