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Windows Explorer Keeps Crashing And Restarting

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Windows Explorer fix

JOEL BROWN asked on March 3, 2013. Status: Answered & Closed.

Windows Explorer Keeps Crashing And Restarting

» Using Windows 7 Home Premium 32-bit on a Toshiba Laptop. Explorer Stopped Responding/restarting... loop started. I wasn't doing anything special when it started happening, no new installs, no new programs. Norton Internet Security 2013 Full System Scan - No problems found.


Best Answer

» Since explorer.exe is such a vital function of the Windows operating system and starts on boot of your computer. Hackers have used it as an exploit for compromising your pc. The flaw is that Windows does not determine from which path the application is starting from. Therefore it may launch the first instance of explorer.exe that it encounters regardless of the file location.

Upon infection a duplicate explorer.exe file is created that includes the malicious code and may be placed in another file location. Your registry may also be edited to ensure that the infected file is called to run upon start up.

Explorer.exe is an application that is a vital part of the windows operating system and should never be deleted unless it is determined to be a malicious program. The proper location for this application is in the C:\Windows folder. Although in some versions of Windows it may simply be located in a subfolder called C:\Explorer.exe. If you find an application named explorer.exe in any other or more than one location it is more than likely a trojan of some sort(Trojan:Win32/Alureon.FW).

Warning: The explorer.exe process is the central program for Microsoft Windows. If you stop this process your start bar and other features of the operating system will no longer work (until you reboot). If possible you should not terminate this process. When you find explorer.exe problems, don't repair them hastily and manually by yourself.

I'd like to mention DLL Suite for you, because it has a built-in feature of fixing exe virus infection. You can use it to deal with any virus issues including explorer crashing and restarting.

DANIEL HARRIS replied on March 8, 2013


All Answers:

  1. PATRICIA STUDLEY replied on March 3, 2013: » Method 1 I would suggest that you temporary disable the Norton Security software on the computer and check if it helps.

    Method 2
    If the above step fails then I would suggest that you create a new user and check if the issue persists.

    Method 3
    If the above step fails then I would suggest that you check the event viewer to know the cause and post back with the details.

  2. JOEL BROWN replied on March 4, 2013: » I uninstalled RealPlayer to see if it would have any effect and Windows Explorer stopped crashing.

    I reinstalled it (including "Download this Video" plugins) and immediately Windows Explorer started crashing.
    I uninstalled it and reinstalled it without the plugins and Windows Explorer started crashing again.
    So I guess temporary solution would be uninstalling RealPlayer completely.

  3. IOANNOU GEORGIOS replied on March 5, 2013: » Sometime those Antivirus company cannot define the viruses in the system. Allow them to update defines viruses. Looks like you had been infected with very uptodate infections. I would suggest to remove all free software you had installed then set the firewall on and run again on daily basis to see if Norton have update their viruses database.

  4. DIANA DITRI replied on March 6, 2013: » I was backing up some content to my external hard drive when Windows Explorer kept crashing & restarting. In my case, its seemed to happen as the computer was trying to load the thumbnails for pictures. I changed the folder view option to not show thumbnails, just an icon.

    This is how to do it (on Windows 7, maybe different on other Windows)

    Open any folder (e.g Documents)

    > Click on "Organize" drop-down menu (Top of the Screen)

    > Click on " Folder and Search options"

    > Go to the "View" tab & look for "Always show icons, never thumbnails" (this should be the first item under Files & Folders)

    > Click "Apply to Folders"

  5. MICHELLE SWAN replied on March 6, 2013: » I have been having the same problem. I'm also running Windows 7 Home Premium 32-bit on a Toshiba. I've tried all the things you've listed, and I even tried a repair install and a clean reinstall of Windows 7. However, my laptop won't read the files, so I cannot reinstall to fix it. It's been happening for almost a week now and haven't found any helpful solutions online.

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